At BigBlueButton Host, we strive to deliver exceptional managed hosting and consulting services. Our refund and cancellation policy is designed to be transparent and fair, ensuring clarity for all our clients.
Consultation Services:
Our consultation services are based on a prepaid model, where you pay for the time and expertise dedicated to your project. Due to the nature of these services, we do not offer refunds, regardless of the outcome. This policy ensures that our team is compensated for the time and effort invested in your success.
Managed Hosting Services:
For our managed hosting plans, we have a strict no-refund policy. This applies to both monthly and annual subscriptions, as these services involve ongoing infrastructure and resource costs.
- Monthly Plans: Monthly hosting plans can be canceled, but only at the end of the billing cycle. No refunds will be provided for the unused portion of the month.
- Annual Plans: Annual hosting plans may be canceled, but rather than issuing a refund, we offer the option to adjust the remaining balance toward a different plan. Any discounts or associated costs will be considered during this adjustment. However, no refunds will be issued.
Refund Eligibility:
In rare cases, a refund may be considered if:
- Service Not Delivered: If we fail to deliver the service as agreed, you may be eligible for a refund, subject to transaction fees or associated costs.
- Mistaken Payment: If you make a payment by mistake and request a cancellation immediately, we may issue a refund after deducting any applicable fees.
Our policy ensures that our clients receive the best possible service while maintaining fairness for both parties. If you have any questions or need further clarification, please feel free to contact our support team. We’re here to help!